Coastal Countryside V-Neck Sweatshirt

Shipping Area

We proudly deliver to all 50 U.S. states, including Alaska and Hawaii. At the moment, international shipping is not available. However, expanding to global markets is part of our roadmap, and we hope to serve international customers in the near future.
Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.

1. Order Processing

Once your payment is successfully confirmed, we begin preparing your order. This typically takes 1-2 business days.

• Orders placed before 2:00 PM EST on regular business days are usually processed the same day.
• Orders placed after 2:00 PM, on weekends, or on federal holidays will begin processing the next business day.
• If we anticipate any delay due to high volume or inventory issues, we’ll notify you via email.

During peak seasons (e.g., Black Friday, holidays), please allow for up to an additional 1-2 days for processing.

2. Estimated Delivery Time

Delivery usually takes between 5 to 8 business days from the time your order has been processed and shipped.

While most packages arrive on schedule, please be aware that actual delivery time may vary depending on:

• Your location (urban vs. rural)
• Weather conditions
• Carrier volume or service disruptions
• National holidays

If you haven’t received your order after 10 business days, please contact us so we can investigate and resolve the issue.

3. Shipping Partners

To ensure reliable and timely delivery, we partner with well-established carriers including:

• USPS (United States Postal Service)
  
• UPS (United Parcel Service)
  
• FedEx
  

Our logistics system automatically selects the best available carrier based on your location and delivery speed, giving you the fastest and safest option.

4. Shipping Cost

We charge a flat shipping rate of $6.99 for all domestic orders, regardless of location or package size.

There are no hidden charges or surprise fees at checkout  -  what you see is what you pay.
Occasionally, we may offer free shipping promotions, which will be clearly announced on our website and marketing channels.

5. Tracking Your Order

Once your package is shipped, you’ll receive a confirmation email with your tracking number and a link to monitor the shipment’s progress in real time.

You can expect to:

• Track when your order leaves the warehouse
• See estimated delivery dates
• Receive status updates as your package moves through the network

If your tracking link does not update after 72 hours, feel free to reach out to our support team for assistance.

6. Shipping Issues and Support

If you encounter any of the following problems:

• Your tracking status hasn’t updated for more than 5 days
• Your order is marked as delivered but cannot be found
• Your package was damaged in transit
• Your shipment hasn’t arrived within 10 business days

Please don’t hesitate to contact us. We’re here to assist and make it right.

Reach out to us at: support@tokzu.com

Our team will respond as quickly as possible (usually within 1 business day) and will work with you to resolve any shipping issues, including filing claims with the carrier or issuing replacements/refunds where appropriate.

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Eligibility for Returns:

To be eligible for a return, your shirt must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase (your order information).

Return Window:

You have 30 days from the date you receive your order to initiate a return.

How to Initiate a Return:

To start a return, please contact us at support@tokzu.com. Please include the following information in your return request:

• Your order number and full name
• Proof of purchase (a screenshot of your order information)
• Reasons for return
• To make the process as smooth as possible, please attach a video or photo of the product that is defective or damaged.

Once we receive and confirm your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received a wrong or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Refunds:

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Please note that it may take an additional 3-5 working days for the credit to appear in your account, depending on your bank or credit card company.

Damaged and Wrong Products or Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong thing so that we can evaluate the issue and make it right.

Exchanges:

We only exchange damaged products, wrong products, wrong sizes, or defective products. If you need to exchange an item for one of these reasons, please don’t hesitate to contact us at support@tokzu.com.

Contact us

If you have any questions about our return and exchange policy, please contact us at support@tokzu.com

Secure and Convenient Payment Options at Tokzu

We understand that a smooth and secure payment process is crucial for a positive online shopping experience. At Tokzu, we are pleased to offer you the following trusted methods to complete your purchase:

Paying with Your Credit Card:

For your convenience, we accept all major credit cards, including Visa, Mastercard, American Express, and Discover. When you choose to pay directly with your credit card during checkout, you can be confident that your transaction is secure. Our website utilizes industry-standard encryption technology to safeguard your sensitive financial details. Simply enter your card number, expiry date, and CVV code on our secure payment page to finalize your order.

Using PayPal or Stripe:

We also provide the option to complete your purchase through the widely recognized and secure platforms of PayPal and Stripe.

• PayPal: If you have a PayPal account, you can select this option at checkout and will be seamlessly redirected to the PayPal website to log in and confirm your payment. This method offers a quick and familiar way to pay online without directly sharing your credit card details with us.
• Stripe: Similar to PayPal, selecting Stripe allows you to pay securely using your credit card or other supported payment methods directly through their secure interface, often without leaving our website. Stripe is a trusted payment processor known for its robust security measures.

At Tokzu, your peace of mind is paramount. Regardless of the payment method you choose, we ensure that your financial information is protected through secure and encrypted transactions. Select the option that best suits your preferences during the checkout process. Should you have any questions or require assistance with your payment, our dedicated customer support team is always ready to help.

Still have questions?

We’re here to help.

Contact us:
Email: support@tokzu.com